Information Technology Support Analyst
Listed on 2026-08-14
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Applications accepted on or before August 9, 2026
accel bi corporation is seeking a motivated Junior Service Support Analyst to join our team in Charlotte, NC. This is a full-time onsite opportunity for a technology professional with experience supporting business applications, troubleshooting user issues, and managing service requests in a fast-paced environment.
Compensation
$30,000 - $35,000 annual gross salary, inclusive of applicable benefits
Requirements
Local North Carolina candidates only
Green Card Holders (GC) or U.S. Citizens (USC) only
Must be available for full-time onsite work in Charlotte, NC
Must be able to attend an in-person interview
Minimum 3 years of relevant IT/Application Support experience
Key Responsibilities
- Provide first and second-level application support to end users
- Monitor and respond to incidents and service requests through a ticketing system
- Troubleshoot application and system issues and escalate when necessary
- Manage user accounts, password assistance, and access-related requests
- Document support procedures and technical processes
- Perform application health checks and system monitoring
- Assist with Learning Management System (LMS) administration and user support
- Create reports and maintain support documentation
- Collaborate with business users and technical teams to resolve issues
- Support training initiatives and onboarding activities
- Maintain high levels of customer service and responsiveness
Required Skills
- Application Support
- Incident & Ticket Management
- User Account Administration
- Password Resets & Access Management
- Troubleshooting & Problem Resolution
- Microsoft Office / Business Applications Support
- LMS Administration (preferred)
- Strong Communication & Customer Service Skills
- Ability to manage multiple priorities and meet deadlines
Preferred Experience
- Experience supporting enterprise applications
- Experience with ticketing or incident management systems
- Experience creating reports and support documentation
- Experience working directly with business users and stakeholders
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