Senior Associate Software Engineer--UiPath Platform

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Regular or Temporary:
Regular

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)


Please review the following job description:

Perform UiPath RPA platform installations, configuration, and level 2 incident support for Truist's Intelligent Automation program. Rapidly triage and resolve any escalated platform problems. Perform remediation tasks to address platform compliance issues. Consult and partner with Intelligent Automation developers to add or improve platform capabilities as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Perform on-prem and SaaS cloud UiPath RPA platform installations, configuration, and level 3 incident support for Truist's Intelligent Automation program.
• Lead and participate in rapid triage and resolution of escalated UiPath RPA platform and automated process problems.
• This often involves problem isolation skills to determine root cause and solution. Variables can include robot VDI configuration anomalies, robot VDI browser version nuances, Windows IIS server issues, Active Directory/Entra permissions, network & firewall configuration challenges, O365 feature incompatibilities, and more.
• Build and maintain innovative automation solutions for monitoring, metrics, program enablement, and insights.
• Incorporate security controls and monitoring in support of company standards.
• Lead moderately complex projects and participate in larger, more complex initiatives.
• In an Agile environment:
  Responsible for performing automation platform maintenance and improvement tasks.
• Leverage continuous engineering practices to deliver business value. Actively participate in expressing and refining user stories. Provide automated monitoring capabilities, warranty support, and knowledge transfer to production support. Implement user stories and tasks in accordance with the acceptance criteria established by the Product Owner.

QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's Degree and four to seven years of experience or equivalent education and software engineering training or experience
2. In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices
3. Understanding of key business processes and competitive strategies related to the IT function
4. Ability to plan and manage projects and solve complex problems by applying best practices
5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

Preferred Qualifications:

• Hands-on configuration, administration, and use of the UiPath RPA platform including but not limited to SaaS Cloud admin, Orchestrator, Studio, Agent Builder, Maestro, Test Manager, Insights, Process Mining, attended/unattended robot service
• Hands-on configuration, administration, and troubleshooting Windows Servers, IIS, SQL, Active Directory
• Hands-on RPA development techniques & requirements (business process automation) Hands-on configuration, administration, and use of VDIs via Nutanix, VSphere, or similar
• Proficiency with SQL database design and development (queries, stored procedures, data models)
• Ability to plan and manage projects and solve complex…