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Incident Manager, 24x7 Network Ops (Hybrid
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-15
Listing for:
Cisco Systems, Inc.
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Engineer
Job Description & How to Apply Below
Cisco is seeking an Incident Manager for the CX engineering team in a hybrid RTP-based role. You will lead assessment, diagnosis, and resolution of high-priority incidents across network, data center, security, and collaboration environments, partnering with Cisco IQ and Managed Services to drive rapid resolution and improved availability.
You will participate in 24x7 on-call operations, coordinate incident bridges, and push for automation and best-practice ITIL processes using tools like
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