Server Engineer

Department:
Innovation and Technology Department

Salary: $85,288.00 - $ Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY
This position is responsible for designing, implementing, administering, and optimizing the City's enterprise private cloud infrastructure and Windows Server environment. Primary responsibilities include administering VMware vSphere virtualization platforms, Windows Server operating systems, Active Directory services, enterprise storage, disaster recovery, and business continuity solutions supporting mission-critical applications across the organization.

The position provides advanced engineering, automation, lifecycle management, performance optimization, and technical leadership for the City's on-premises compute infrastructure while ensuring high availability, security, resiliency, and operational excellence. Responsibilities include enterprise virtualization, storage administration, disaster recovery planning and testing, server lifecycle management, infrastructure automation, and advanced troubleshooting.

This position participates in an on-call rotation as needed to perform planned maintenance activities and respond to critical service-impacting incidents outside normal business hours.

Senior Infrastructure Engineer - Private Cloud & Windows Server

This position serves as the senior engineering resource responsible for designing, implementing, administering, and continuously improving the City's enterprise private cloud infrastructure and Windows Server environment. The engineer provides technical leadership for highly available, secure, and resilient compute platforms supporting critical business and public safety systems.

Primary responsibilities include administration of VMware vSphere enterprise virtualization environments;
Windows Server operating systems;
Active Directory Domain Services; enterprise storage platforms; server hardware; backup and disaster recovery technologies; and private cloud infrastructure supporting production, disaster recovery, development, and test environments.

The engineer is responsible for physical and virtual server provisioning, operating system deployment, patch management, performance tuning, capacity planning, lifecycle management, infrastructure modernization, advanced troubleshooting, and automation of administrative processes. The position develops enterprise standards, technical documentation, operational procedures, and engineering best practices while ensuring supported platforms remain secure, reliable, and fully supported throughout their lifecycle.

Additional responsibilities include administration of enterprise disaster recovery and business continuity technologies, including VMware Site Recovery Manager, Zerto, backup platforms, replication technologies, disaster recovery planning, testing, and recovery validation. The engineer develops and maintains disaster recovery runbooks and participates in annual business continuity exercises.

The position administers enterprise storage infrastructure including Dell Power Store storage arrays, SAN technologies, storage networking, replication, snapshots, storage provisioning, and performance optimization to ensure highly available enterprise storage services.

The engineer provides advanced administration of Microsoft Active Directory including Domain Services, Group Policy, DNS, DHCP, certificate services, authentication services, identity integration, and supporting infrastructure required for secure enterprise operations.

Responsibilities include evaluating emerging technologies; developing infrastructure roadmaps; implementing infrastructure automation through Power Shell and Infrastructure-as-Code principles where appropriate; participating in architecture reviews; providing Tier III/IV escalation support; mentoring junior engineers; and collaborating with cybersecurity, networking, database, cloud, and application teams to deliver secure enterprise technology solutions.

This position participates in an enterprise on-call rotation and may be required to support planned maintenance windows and respond to major incidents outside normal business hours.

Minimum Qualifications

• High School Graduate or Equivalent and five (5) years of related work…