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Tier 3 Escalation Support Specialist
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-16
Listing for:
Medium
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Gopuff is seeking a Support Specialist (Tier
3) to resolve the organization’s most complex issues across Customer, Driver, and Acquisition Support. You will own escalations, conduct investigations, coordinate with internal teams, and ensure clear resolutions for customers and drivers.
As part of the Tier 3 team, you will take end-to-end ownership of issues, applying sound judgment when policies do not address the situation and collaborating with leadership for sensitive cases.
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