Pay Admin Specialist

One Source Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence.

Payroll, benefits, and finance solutions — all in one place.

The Pay Administration Specialist is responsible for providing payroll administration services and customer support to a defined book of One Source Virtual customers. This role manages daily case work, responds to Workday and payroll questions, troubleshoots quarter-end and year-end audits, and partners with customers on quarterly business discussions.

• Serve as named Specialist for assigned Pay Administration customers, manage and respond to customer cases within established Service Level Agreements (SLAs).
• Assist customers with payroll-related questions and aid with Workday functionality questions in alignment with OSV Standard Operating Procedures.
• Troubleshoot quarter-end and year-end audit reports and provide recommendations to customers.
• Lead quarterly customer touchpoints and operational discussions, providing service overviews, status updates, and improvement recommendations.
• Collaborate with peers and partner teams to resolve customer requests and stabilize service delivery.
• Identify workflow and process improvements, contribute ideas, and participate in continuous improvement initiatives.
• Maintain customer notes and known issue logs to support consistent service delivery across the team.
• Meet quality and production targets across case management and customer-facing activities.

• Critical Thinking and Consultative Approach:
  Analyzes customer issues thoughtfully, weighs trade-offs, and recommends practical solutions that account for customer-specific context.
• Analytical and Research
  
  Skills:
  
  Researches payroll, and Workday issues, analyzes data, and applies findings to recommendations and resolutions.
• Customer Service:
  Maintains a professional, service-oriented approach across daily customer interactions and scheduled customer touchpoints, communicating clearly in writing, on the phone, and in customer-facing meetings.
• Workload and Priority Management:
  Manages multiple customers and competing deadlines effectively, with the ability to triage and re-prioritize as conditions shift.
• Payroll Knowledge:
  Demonstrates working knowledge of payroll fundamentals, processes, and compliance requirements; applies this knowledge to customer support.
• Compliance Awareness:
  Understands federal, state, and local payroll tax requirements, year-end and W-2 compliance considerations, and applies that knowledge in customer guidance and audit troubleshooting.
• Technical Aptitude:
  Learns Workday and supporting systems quickly and contributes to the effective use of automation and standard tools.
• Process Orientation:
  Follows established procedures consistently, identifies opportunities for improvement, and escalates systemic issues with appropriate context.
• Adaptability:
  Adjusts effectively to new processes, system updates/changes, and workload shifts.
• Teamwork:
  Collaborates with peers and partner teams, supports collective goals, and assists colleagues during peak periods.

• High School diploma or equivalent Required
• 3+ years of payroll experience, including research, troubleshooting, and employee/customer support
• Experience with federal, state, and local payroll taxes
• Experience with quarter-end and year-end payroll processes, including W-2 activities
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite
• Preferred Experience with Workday Payroll
• Preferred Experience with Salesforce or similar case management tools
• Preferred Experience in an outsourcing or shared services environment
• FPC (Fundamental Payroll Certification)
• Associate's degree in Accounting, Business, or a related field
• #LI-REMOTE

OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

One Source Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence.

Payroll, benefits, and finance solutions — all in one place.