Sr. Director, Enterprise Applications

Job Description

Title:

Sr. Director, Enterprise Applications

Location:

Remote – USA, Canada

Reports to:

Chief Information Officer

Vacancy:
Existing Vacancy

JD Power is seeking a senior technology leader to serve as Senior Director of Enterprise Applications, responsible for leading the team that supports the transformation of the company’s enterprise business applications. At the top of that portfolio is Salesforce - the backbone of how JD Power sells, quotes, bills, and serves customers - alongside Net Suite, Coupa, and the broader suite of SaaS platforms that run Finance, Sales, HR, and Operations.

JD Power is a Thoma Bravo portfolio company that has grown from $300 million to approximately $900 million in revenue through ten strategic acquisitions since 2019. That growth has produced a complex, fast-evolving enterprise systems landscape, and this role exists to bring order, momentum, and scale to it. You will own the strategy and - just as importantly - the execution, driving the delivery, integration, and modernization of the platforms that run the business.

This is a senior leadership role for someone who has scaled enterprise application platforms
- Salesforce first and foremost - in high-growth environments. You will set the multi-year platform strategy, build and lead a team of architects, developers, administrators, and analysts, and partner directly with executive stakeholders across Finance, Sales, Rev Ops, HR, and Operations. You will be accountable for the portfolio’s technical excellence, delivery rigor, and measurable business outcomes - and for building the team and operating model to sustain both as JD Power continues to grow.

The Impact You Will Have in This Role As Senior Director of Enterprise Applications, you will be the driving force behind how JD Power’s business runs on its core systems. By owning the roadmap for Salesforce, Net Suite, Coupa, and connected platforms - and the cross-functional processes they support, from quote-to-cash and procure-to-pay to record-to-report and hire-to-retire - you will make the systems, workflows, and data that run the business more reliable, connected, and built to scale.

You will lead JD Power’s quote-to-cash transformation and build a modern enterprise applications function that business partners trust and rely on every day.

• Own the Enterprise Applications
  
  Roadmap:
  
  Define and evolve the multi-year strategy and roadmap for JD Power’s enterprise application portfolio
  - Salesforce (Sales Cloud, CPQ/Billing, Service and Experience Cloud), Net Suite, Coupa, and connected business systems - grounded in real business needs and delivery insight.
• Lead the Quote-to-Cash Transformation:
  Modernize the end-to-end flow from opportunity to quote to order to revenue, driving measurable improvement in velocity and accuracy.
• Own Core Business Processes:
  Own and improve cross-functional processes - quote-to-cash, procure-to-pay, record-to-report, and hire-to-retire - with clear performance outcomes.

• Lead Day-to-Day Execution:
  Lead delivery of business system initiatives - implementations, enhancements, and integrations - leading through the work rather than from a distance.
• Act as Product Owner:
  Serve as product owner for core enterprise platforms, making real-time prioritization and trade-off decisions with stakeholders.
• Drive Integration & Data Quality:
  Drive integration execution for clean, consistent data flow across systems of record, and ensure the data accuracy and reporting leaders trust to run the business.
• Automate & Simplify:
  Identify and implement automation and workflow improvements - including AI-enabled tools where they add clear value - that increase speed and reduce manual work.

• Establish Standards & Governance:
  Establish and enforce architectural standards, governance, security posture, and Dev Ops maturity across the application footprint.
• Operate with Rigor:
  Define the metrics and dashboards that track platform health, delivery performance, and business outcomes, and bring discipline to roadmaps, OKRs, release governance, and…