IT Help Desk Technician

Charlotte, North Carolina, United States

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.

Location:

Hybrid 3 days a week in Charlotte, NC office

Judi Health is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Judi Health’s mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Judi Health delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes.

Our commitment to innovation, technology , and service is the reason why Judi Health is among the fastest-growing PBMs in the country.

• Train and mentor Help Desk 1and 2personnel
• Partner with IT Director to perform personnel management tasks for Help Desk staff
• Work asanescalation resource for Help Desk 1and 2personnel
• Drive customer problem resolution via systemic solutions (MDM, scripting, etc.)
• Assistin promptly responding to user requests via ticketing system/phone calls/IM
• AssistHD staff and end-userswith access/system issues
• Interface with internal partner teams to help drive best practices and compliance
• Manage user systems via MDM Software
• Write and update documentation for user reference
• Help build andestablishprocedures forthe Helpdeskteam
• Participate in a Help Desk On Call schedule  (tentatively will beoneweek/month. May be more to start,however.)

• 4+ Yearsofexperience in a Help Desk role(preferably in a medium or larger company.)
• A customer-oriented approach to problem resolution
• Experience supporting Mac hardware/OSX in a Help Desk environment
• Experience supporting remote users in a distributed environment
• Experience with Jira Service desk or a similar ticketing system
• Experience with Office 365 suite
• Experience with MDM
• 1-2year’s experience in a supervisory or management role
• Abilityto lift 30lbs.regularly and up to 50lbs.occasionally

Charlotte, NC Salary Range

$43,600 - $54,500 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://(Use the "Apply for this Job" box below). .