Manufacturing Operations IT Services Manager

• Ensure manufacturing applications, including MES, ERP production modules, Quality Management Systems, and shop floor automation platforms are supported effectively.
• Ensure IT Infrastructure provides high availability and performance of manufacturing systems supporting production, quality, and other applications used by manufacturing operations.
• Collaborate with other regional managers and directors to develop and execute technology roadmaps supporting manufacturing and digital transformation strategies that are aligned at the global level.
• Collaborate with plant leadership to identify process improvement opportunities through technology solutions.
• Lead IT support services for manufacturing facilities, ensuring timely resolution of incidents and service requests.
• Participate in global incident management team.
• Drive problem management and root cause analysis for recurring operational issues.
• Support manufacturing equipment connectivity, industrial networks, PLC interfaces, SCADA systems, and IIoT solutions.
• Partner with Engineering and Automation teams to maintain secure and reliable OT environments.
• Ensure integration between plant floor systems and enterprise applications.
• Collaborate with IT Infrastructure teams to ensure IT/OT infrastructure needs are met.
• Lead manufacturing technology projects from requirements gathering through implementation and support.
• Ensure successful deployment and adoption of new technology solutions.
• Collaborate with IT Security and local site Engineering teams to ensure security controls and best practices for manufacturing and OT environments.
• Collaborate with IT Infrastructure and Security teams to ensure that vulnerability assessments, efforts are effective and not disruptive.
• Ensure that disaster recovery planning, and business continuity are effective with appropriate levels of risk management that the sites require for continued operations.
• Support audit activities related to manufacturing systems and controls.
• Collaborate with the Business Excellence teams to enable operational reporting, KPI dashboards, and manufacturing performance analytics.
• Support initiatives involving smart manufacturing, predictive maintenance, and digital manufacturing technologies.
• Promote data governance and data quality standards across manufacturing systems that are maintained at the site level.
• Lead, mentor, and develop IT professionals supporting manufacturing operations for a team of upto 4 members across the US and Canada regions.
• Foster a culture of customer service, accountability, innovation, and continuous improvement.
• Build strong relationships with manufacturing, quality, engineering, and site leadership.

• Bachelor's degree preferred but not required in Information Technology, Computer Science, Engineering, Operations Management.
• 8+ years of experience in manufacturing IT, operational technology, or industrial systems environments.
• 5+ years of leadership experience managing technical teams and service delivery.
• Experience supporting manufacturing plants, production systems, and enterprise applications.
• Proven experience leading digital transformation and manufacturing technology projects.
• Manufacturing Execution Systems (MES)
• ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
• Quality Management Systems (QMS)
• Industrial automation and control systems
• SCADA, PLC, and industrial networking
• Data analytics and visualization platforms
• Cybersecurity and OT security frameworksITIL Service Management practices

Demonstrates expertise in managing manufacturing IT systems, including MES, ERP, and Quality Management Systems, while leading digital transformation initiatives and ensuring high availability of IT infrastructure. Proven ability to mentor teams and drive process improvements through technology solutions in manufacturing environments.

• Manufacturing Execution Systems (MES)
• ERP Systems (SAP, Oracle, Microsoft Dynamics)
• Industrial Automation and Control Systems
• Digital Transformation Leadership
• ITIL Service Management Practices

• Manufacturing Execution Systems (MES)
• ERP Systems
• Quality Management Systems (QMS)
• Industrial Automation
• SCADA Systems
• PLC Interfaces
• Data Analytics
• Cybersecurity Frameworks
• Operational Technology (OT)
• Problem Management

• Leadership
• Collaboration
• Customer Service
• Continuous Improvement
• Mentoring

• Manufacturing IT
• Operational Technology
• Digital Manufacturing
• Process Improvement
• Business Continuity

• IT Infrastructure
• Industrial Networks
• IIoT Solutions
• KPI Dashboards
• Data Governance