Yardi Voyager Support Specialist – Systems Administrator

Responsibilities

• Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, Commercial Cafe, and related integrated applications such as Procore, Argus, and VTS
• Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments
• Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication
• Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment
• Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work
• Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities
• Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues
• Coordinate with internal teams, Yardi support, vendors, and third-party partners to
  ** escalate
  * * complex issues, communicate risks, and drive resolution
• Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles
• Provide status updates, risks, and recommendations to project management, senior management, and clients as needed

• Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role
• Ability to troubleshoot Yardi issues beyond basic front-end user questions.
• Understanding of real estate operations, commercial property management, accounting workflows, or related business processes
• Experience supporting end users, documenting issues, and communicating solutions clearly
• Ability to manage multiple support requests and priorities in a client-facing environment
• Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment
• Must demonstrate a genuine enthusiasm for learning and professional growth.
• A strong desire and commitment to continuous learning are essential to this role
• Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed

Demonstrates expertise in Yardi Voyager and related applications, providing client-facing support and troubleshooting complex issues while managing system administration and configuration tasks. Strong analytical skills and a commitment to continuous learning are essential for optimizing real estate operations and enhancing client satisfaction.

• Yardi Voyager Expertise
• Complex Issue Troubleshooting
• Real Estate Operations Understanding
• Client-Facing Support
• Analytical Problem-Solving

• Yardi Voyager
• Yardi Elevate
• Commercial Cafe
• Procore
• Argus
• VTS
• System Administration
• Configuration Management
• Data Validation
• Regression Testing

• Client Communication
• Analytical Skills
• Problem-Solving
• Enthusiasm for Learning
• Flexibility

• Real Estate Operations
• Commercial Property Management
• Accounting Workflows
• Change Management
• Support Procedures

• Ticketing System
• Knowledge Base
• Reporting Tools
• Integration Tools