IT Infrastructure Analyst – Intern​/Co-op Conversion

• Provide enterprise-level support for infrastructure and business application technologies, including workstations, servers, storage, mobile devices, and software
• Integrate software to enable usage, support, and monitoring of hardware technologies
• Develop and maintain routine work procedures
• Define standard installation and upgrade methodologies
• Evaluate, acquire, install, and integrate technology components
• Perform integration testing, component upgrades, and performance monitoring

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Duke Energy internship or co-op experience
• 1–2 years of computer skills, including general usage and support
• Ability to thoroughly document work processes and adhere to processes
• Strong oral and written communication skills
• Strong interpersonal skills, including listening, conflict management, approachability, and negotiation
• Ability to prioritize activities and focus team efforts based on priority
• Ability to research independently, multitask, and meet deadlines under tight time frames
• Ability to build working relationships across different organizational levels
• Ability to work effectively in a work-plan-driven team environment
• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Demonstrates expertise in enterprise-level support for infrastructure and business application technologies, with a strong focus on integration, documentation, and performance monitoring. Capable of developing standard methodologies and maintaining effective communication across organizational levels.

• Enterprise-Level Support
• Integration Testing
• Performance Monitoring
• Documentation Skills
• Communication Skills

• Infrastructure Support
• Application Support
• Technology Integration
• Routine Work Procedures
• Installation Methodologies
• Upgrade Methodologies
• Component Upgrades
• Performance Monitoring

• Interpersonal Skills
• Conflict Management
• Negotiation Skills
• Multitasking
• Team Collaboration

• Computer Science
• Information Technology
• Duke Energy Internship
• Co-Op Experience

• Workstations
• Servers
• Storage
• Mobile Devices
• Software