Senior Product Management Manager – Decision and Onboard My Customer

• Define and communicate the product vision and multi-quarter strategy aligned to enterprise and business goals
• Establish, track, and evolve OKRs and performance indicators across a 6-quarter roadmap, including epics and key deliverables, with a strong risk and compliance lens
• Ensure products and experiences solve customer problems, meet business needs, and deliver measurable value through usability and desirability
• Conduct ongoing industry, technology, and customer research to identify trends, risks, and opportunities
• Resolve cross-product dependencies, sequencing, and prioritization conflicts with architecture, technology, and product peers
• Engage customers, stakeholders, and partners throughout the product lifecycle to inform decisions and improve outcomes
• Remove delivery barriers and drive accountability to achieve customer and business results
• Manage product investment by allocating capacity and budget to highest-value priorities
• Manage and develop teams of professionals within the Card and Personal Loans Product Delivery Team
• Engage and influence stakeholders, internal partners, and peers
• Identify and recommend opportunities for programs and initiatives with impact across the business line
• Determine team strategy and actions to meet moderate to high risk deliverables
• Collaborate with and influence professionals at all levels, including senior managers
• Manage people and financial resources to meet commitments and strategic objectives
• Develop a culture of talent development to meet business objectives and strategy

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through work experience, training, military experience, or education
• 3+ years of management or leadership experience
• Strong risk management and dependency management skills
• Excellent written and verbal communication skills, including executive-level communication
• Ability to lead organizational change in a dynamic, matrixed environment
• Proven ability to build partnerships across teams and influence without direct authority
• Comfortable operating in ambiguity and driving structured problem solving
• Recognized as a thought leader or subject matter expert
• Proactive, innovative, and customer-focused mindset
• Experience with Agile practices such as Scrum and Kanban
• Experience with Jira and Confluence
• Ability to fulfill applicable risk and compliance obligations
• Must directly represent own experiences during recruiting and hiring process

Demonstrates expertise in Product Management, strategic planning, and risk management while effectively leading teams and driving organizational change. Proficient in utilizing Agile methodologies and managing product investments to achieve business objectives.

• Product Management
• Risk Management
• Agile Practices
• Leadership Experience
• Stakeholder Engagement

• Product Development
• Strategic Planning
• Process Management
• Change Delivery
• Dependency Management

• Excellent Communication Skills
• Influencing Without Authority
• Problem Solving
• Customer-Focused Mindset
• Talent Development

• OKRs
• Performance Indicators
• Cross-Product Dependencies
• Customer Research
• Matrixed Environment

• Jira
• Confluence