Senior Manager – AI Transformation, Program Lead

• Identify and prioritize AI opportunities based on impact, feasibility, risk, and organizational alignment
• Develop a multi-year AI strategy aligned with enterprise goals and business priorities
• Support, develop, and manage Custom GPTs/Projects with standards aligned to compliance requirements
• Partner with AI engineering teams to deliver scalable, maintainable AI solutions aligned with enterprise standards
• Manage AI model governance activities and ensure approval, sponsorship, risk, and compliance requirements before deployment and scaling
• Conduct workshops, office hours, training, and awareness campaigns to drive adoption
• Quantify productivity gains and identify opportunities to expand successful AI solutions
• Establish governance frameworks for AI development, deployment, and usage
• Recommend funding allocations based on enterprise impact and return on investment
• Build business cases for AI investments and monitor post-implementation outcomes to improve future decisions

• Bachelor's degree in Business, Technology, Engineering, Data Science, Information Systems, or a related field
• 3+ years of experience in program management, digital transformation, technology strategy, product management, consulting, or related disciplines
• Experience leading cross-functional initiatives involving business and technology stakeholders
• Strong understanding of Generative AI, Large Language Models (LLMs), AI assistants, and emerging AI technologies
• Experience developing business cases, strategic roadmaps, and executive presentations
• Demonstrated ability to manage multiple complex initiatives simultaneously
• Excellent communication, stakeholder management, and influencing skills
• Employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued

Demonstrates expertise in developing and managing AI strategies, governance frameworks, and business cases while effectively collaborating with cross-functional teams to drive AI adoption and compliance. Strong ability to quantify productivity gains and align AI initiatives with enterprise goals.