IT Infrastructure Analyst

• Provide enterprise level support of technologies needed for infrastructure and business applications
• Integrate software to enable usage, support, and monitoring of various hardware technologies
• Develop and maintain routine work procedures and define standard installation and upgrade methodologies
• Plans, designs, installs and/or supports computer systems
• Facilitates technical and business planning for upgrades
• Provides technical guidance related to software and hardware to members of the IT staff
• Develops (or assists in developing) standards for IT software and hardware
• Assists in the design and implementation of required systems
• Integrates software and hardware configurations to maximize performance
• Coordinates hardware and software upgrades with other areas of IT or other business units
• Prepares activity and progress reports regarding individual and project activity
• Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations.

• Bachelors degree in Computer Science or Other Related Degree
• Minimum 1 year related work experience
• In lieu of Bachelors degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience
• Experience supporting Corp IT Ops Infrastructure
• Proven desire to learn in a fast-paced environment, self-starter
• Strong oral and written communication skills
• Strong inter-personal skills (listening, conflict management, approachability, negotiations)
• Ability to effectively prioritize activities and focus team efforts based-based priority
• Ability to research independently, multi-task, and meet deadlines under tight time frames
• Ability to build working relationships with different levels within the organization
• Ability to work effectively in a work plan driven/team environment
• 1-2 years practical experience with Operating Systems, Software and Hardware
• 1- 2 years of computer skills, including general usage and support.

Demonstrates expertise in providing enterprise-level support for IT infrastructure and business applications, with a focus on integrating software and hardware technologies. Capable of developing standards, coordinating upgrades, and maintaining effective communication across teams.

• Enterprise Level Support
• IT Infrastructure Management
• Software and Hardware Integration
• Technical Guidance
• Operating Systems Support

• Computer Systems Planning
• Software Development
• Hardware Configuration
• Installation Methodologies
• Upgrade Methodologies
• Routine Work Procedures
• Technical Reporting
• Performance Maximization
• IT Standards Development
• Support for Business Applications

• Strong Oral Communication
• Strong Written Communication
• Inter-Personal Skills
• Conflict Management
• Negotiation Skills

• Bachelor's Degree in Computer Science
• High School/GED

• Corp IT Ops Infrastructure
• Fast-Paced Environment
• Team Environment
• Multi-Tasking
• Deadline Management