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Director of End-User Support & Service Desk – Onsite Charlotte
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-16
Listing for:
The Bachrach Group
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
The Bachrach Group is seeking a Head of Desktop Support Services/Director in Charlotte, NC to lead the end-user support and service desk organization within a stable IT environment. This onsite, permanent role governs incident management, service delivery, and team development, reporting to senior leadership.
Key responsibilities include guiding first- and second-line support, establishing ITIL-based processes, and driving improvements using service metrics.
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