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Technical Support Manager: Cloud, Data & Ticket Resolution
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Jobtailor is seeking a production support professional to analyze internal processes, data, and problems while acting as the main point of contact for production support. You will triage and resolve tickets across units, perform root cause analysis, and collaborate with analysts and developers to implement long-term solutions that improve customer satisfaction.
This role requires cloud and digital technology awareness and involves documenting resolutions for knowledge sharing and training
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