Technical Support Manager
Listed on 2026-08-16
-
IT/Tech
Data Analyst, IT Support, IT Business Analyst
Support scalable, forward-thinking solutions to address new business models and challenges.
Analyze internal processes, data, and problems.
Identify benefits from new capabilities using emerging digital and cloud technologies.
Act as the main point of contact for production support.
Manage and resolve tickets across various business units.
Triage and prioritize support tickets based on urgency and impact.
Conduct root cause analysis and apply critical thinking to solve complex problems.
Analyze trends in support tickets to proactively identify recurring issues.
Implement long-term solutions.
Collaborate closely with business users, analysts, and developers to understand issues and enhancements.
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction.
Document processes, resolutions, and recurring issues for knowledge management and training purposes.
Requirements- Bachelor’s degree in Engineering with 6–7 years of relevant professional experience
- 3+ years of experience using or supporting one or more of the following technologies:
Java, SQL, PL/SQL, Oracle, MongoDB, Cassandra, Snowflake, AngularJS, Python, APIs (HTTP/RESTful web services), Elastic, or Kibana - 3+ years of experience in technical operations support and the utilization of case management tools
- Experience with commercial business processes (New & Renew), specifically Configure, Price, Quote and Order Management systems
Demonstrates expertise in technical operations support, utilizing a range of technologies including Java, SQL, and cloud solutions to analyze and resolve complex issues. Proven ability to collaborate with cross-functional teams to enhance business processes and ensure high customer satisfaction.
Highest-signal resume keywords- Java
- SQL
- Technical Operations Support
- Case Management Tools
- Configure, Price, Quote Systems
Hard Skills
- PL/SQL
- Oracle
- MongoDB
- Cassandra
- Snowflake
- AngularJS
- Python
- APIs
- Root Cause Analysis
- Data Analysis
- Critical Thinking
- Problem Solving
- Collaboration Customer Satisfaction
- Business Processes
- Production Support
- Ticket Management
- Knowledge Management
- Emerging Digital Technologies
- Elastic
- Kibana
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).