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Hybrid Help Desk Manager — Lead IT Support & Training
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-17
Listing for:
Triwill Group
Full Time, Apprenticeship/Internship
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Judi Health in Charlotte, NC is seeking a seasoned Help Desk leader to mentor frontline staff, coordinate with IT leadership, and drive efficient, compliant incident resolution. This hybrid role supports a distributed user base and requires hands-on escalation and process development.
Ideal candidates have 4+ years in a Help Desk role, demonstrable supervisory experience, and strong experience with Mac OS, Office 365, Jira Service Desk, and MDM solutions.
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