Help Desk Lead (Mac/MDM) – Hybrid in Charlotte
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-17
Listing for:
Triwill Group
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Judi Health in Charlotte, NC is seeking a Help Desk Supervisor to lead a distributed support team and drive incident resolution. The role combines people management with hands-on technical escalation, focusing on Mac OS X environments and modern ticketing workflows.
The position requires 4+ years in help desk roles, supervisory experience, and familiarity with Jira Service Desk, Office 365, and MDM solutions. Hybrid work at our Charlotte office is available.
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