End User Support Technician
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
- Provide responsive end-user IT support
- Monitor, troubleshoot, and optimize client network environments
- Collaborate with internal engineering teams to remediate complex technical challenges
- Develop and maintain automation through Power Shell and Python scripting
- Provide onsite field support as needed
- 3+ years of experience providing technical support to external client end users in a managed services (MSP) or similar customer-facing environment
- Strong knowledge of network support, including LAN/WAN, DHCP, DNS, Wi-Fi, and VPN technologies
- Experience triaging, troubleshooting, and resolving incidents related to Windows workstations and Microsoft 365 services
- Working knowledge of Cisco Meraki, including navigating the Meraki Dashboard
- Certifications:
CCNA, Network+, Cisco Meraki Solutions Specialist (ECMS) preferred
Demonstrates expertise in providing end-user IT support and optimizing network environments, with strong capabilities in automation through Power Shell and Python scripting. Proficient in troubleshooting Windows workstations and Microsoft 365 services, alongside a solid understanding of network technologies.
Highest-signal resume keywords- Technical Support Experience
- Network Support Knowledge
- Power Shell Scripting
- Python Scripting
- Cisco Meraki Expertise
- Technical Support
- Network Troubleshooting
- Windows Workstation Support
- Microsoft 365 Services
- LAN/WAN
- DHCP
- DNS
- Wi-Fi
- VPN
- Incident Resolution
- Collaboration
- Problem-Solving
- CCNA
- Network+
- Cisco Meraki Solutions Specialist (ECMS)
- Managed Services Provider (MSP)
- End-User Support
- Client Network Environments
- Cisco Meraki Dashboard
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