ServiceNow QA Tester
Listed on 2026-08-17
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IT/Tech
IT QA Tester / Automation, Systems Analyst, IT Project Manager
Service Now Test Lead
Lead testing efforts for Service Now SPM projects and enhancements. Develop test strategies, test plans, test cases, and execution schedules. Coordinate testing activities across multiple business units and stakeholder groups. Execute functional, integration, regression, and user acceptance testing. Manage defect tracking, triage, and validation. Support release readiness and post-deployment validation activities. Collaborate with Product Owners, Business Analysts, Developers, Project Managers, and business stakeholders.
Required Qualifications:
5+ years of software testing and quality assurance experience. 2+ years serving as a Test Lead or QA Lead. Minimum 3 years of hands-on Service Now experience in a testing, administration, implementation, or development roles. Experience testing Service Now solutions beyond an end-user capacity. Strong experience with test planning, regression testing, integration testing, User Acceptance Testing (UAT), defect management, and Agile delivery methodologies.
Strong communication and stakeholder management skills.
Preferred Qualifications:
Experience with Service Now Strategic Portfolio Management (SPM), including Project Portfolio Management, Demand Management, Resource Management, Financial Management, Project Workspace, and Time Management. Service Now Certified System Administrator (CSA). Experience developing and maintaining Automated Test Framework (ATF) test suites. Experience supporting Service Now upgrades and large-scale platform implementations.
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