Mobile Deployment Technician

Job Title

Pay Range: $20.00hr - $22.00hr

• Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, Air Watch, or similar).
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.
• Strong verbal and written communication skills.

• Configure and set up mobile devices in alignment with the organization's refresh program.
• Coordinate deployments of mobile devices to end users, including scheduling, logistics, and user handoff.
• Receive, process, and track old devices for secure e-cycling and disposal according to policy.
• Provide first-level support for break/fix issues, troubleshooting, and inquiries related to issued mobile devices.
• Collaborate with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to operations.
• Maintain accurate deployment, inventory, and support documentation.
• Ensure compliance with IT security standards and best practices during all deployment and support activities.

• Prior experience with large-scale device deployment projects.
• Knowledge of government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

• iOS.
• Mobile Device Management.
• Microsoft Intune.
• Air Watch.
• Troubleshooting.
• Inventory Management.
• IT Security.

• 3+ years of experience with mobile device deployment and configuration.
• 3+ years of experience with MDM platforms.
• 3+ years of experience in end-user support and troubleshooting.