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Incident Command Manager - Tech Support Escalations
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-18
Listing for:
Symbotic LLC
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Symbotic LLC is seeking an Escalation Manager to lead customer-facing escalation management during high-impact incidents. You will serve as the primary interface between customers and internal response teams, ensuring timely updates and keeping technical work focused on diagnosis and recovery.
The role supports cross-functional collaboration with Engineering, Implementation and Customer Operations, delivering structured updates and managing expectations throughout incident life cycles.
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