Solutions Architect

Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord’s use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves.

More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it’s clear they love the service and value we provide.

We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers’ needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you’d like to join us!

The Solutions Architect is a senior customer-facing technical role within Concord Professional Services. The role is responsible for solution discovery, architecture design, requirements definition, technical scoping, workflow mapping, and implementation guidance for Concord customer engagements. The ideal candidate combines healthcare interoperability expertise, consultative communication, strong documentation discipline, and the ability to design practical solutions using Concord Cloud Fax, NEXTSTEP, Concord Connect, Direct Secure Messaging, intelligent document processing, AI-assisted classification and extraction, integration engines, APIs, and customer systems of record.

The Solutions Architect will translate complex healthcare document workflows into practical, secure, and scalable Concord solutions. This role bridges Sales Engineering, Professional Services, Product, Engineering, Support, and customer stakeholders to define solution architecture, document requirements, support Statements of Work, and guide implementations from discovery through handoff.

• Lead solution discovery: Facilitate customer and internal discovery sessions to understand current-state workflows, document intake channels, system-of-record requirements, operational pain points, integration needs, and success criteria.
• Design target-state workflows: Create future-state workflow designs for fax, Direct Secure Messaging, intelligent document processing, classification, extraction, routing, indexing, and delivery into downstream systems.
• Define solution architecture: Translate business and technical requirements into practical architecture recommendations across Concord Cloud Fax, NEXTSTEP, Concord Connect, integration engines, secure APIs, FHIR/HL7 workflows, folder-based delivery, and EHR integrations.
• Support SOW and PRD creation: Partner with Sales Engineering, Sales, Legal, Product, Engineering, and Professional Services to define scope, assumptions, deliverables, acceptance criteria, implementation sequencing, and customer obligations.
• Guide complex implementations: Provide technical leadership during onboarding, proof-of-concept, pilot, and production implementation activities, including risk identification, design validation, and technical issue resolution.
• Document requirements clearly: Create and maintain solution design documents, workflow diagrams, integration notes, field mapping documentation, interface specifications, test plans, and handoff materials.
• Partner cross-functionally: Work closely with Implementation Project Managers, Support, Dev Ops, Product, Engineering, and Sales Engineering to ensure consistent delivery and smooth transition to support.
• Advise on healthcare interoperability: Apply knowledge of HL7, FHIR, CDA, DSM, APIs, interface engines, EHR workflows, and healthcare security practices to design reliable and supportable integrations.
• Enable repeatability: Contribute to reusable templates, service packages, discovery questionnaires, estimation models,…