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Technical Support Analyst II - Incident & Root-Cause Expert
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-18
Listing for:
Balance Innovations
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Brink's seeks a Technical Customer Support Analyst II to deliver post-sale technical support, resolve issues, and drive improvements across initiatives. You'll manage incident tickets, service requests, and troubleshooting with cross-functional collaboration.
The role emphasizes data-driven decision making, root-cause analysis, and clear documentation, partnering with vendors, engineers, and infrastructure teams to ensure timely resolution and reliable service.
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