Hybrid Help Desk Manager — Lead, Mentor & Resolve
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-18
Listing for:
Capital Rx
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Systems Administrator, IT Support
Job Description & How to Apply Below
Judi Health in Charlotte, NC is seeking an experienced Help Desk leader to mentor tier 1 and 2 staff, manage escalation workflows, and drive systemic problem resolution. You will collaborate with the IT Director to oversee personnel tasks and helpdesk processes while supporting a distributed user base.
The role requires 4+ years in Help Desk, strong customer focus, Mac OSX experience, and familiarity with Jira Service Desk and MDM.
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