Technical Business Analyst - Appian Platform

Description:
Hybrid 2 days a week in Charlotte, NC

Our client seeks a Technical Business Analyst with Appian platform experience and strong data skills. The analyst will translate business needs into requirements, partner with developers, and support process automation and workflow optimization across a portfolio that includes finance, digital, operations, and HR applications. The role will own multiple applications, manage a prioritized backlog, and collaborate with cross-functional teams to deliver integrated, data-informed solutions.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $42.00 to $45.00/hr. w2

JN
-95

Responsibilities:

• Gather, analyze, and document business requirements across sales, marketing, and operations.
• Translate business needs into functional specifications, user stories, and acceptance criteria for Appian solutions.
• Collaborate with Appian developers on workflows, process models, and business rules.
• Create and maintain process documentation, data flow diagrams, and system architecture artifacts.
• Facilitate requirements workshops, sprint planning, and stakeholder reviews.
• Perform gap analysis between current processes and proposed Appian solutions.
• Support UAT planning and execution to ensure solutions meet expectations.
• Coordinate with Salesforce, UX, Operations, and data engineering for integrations.
• Identify process improvement and automation opportunities using Appian.
• Manage and prioritize the product backlog with product owners.
• Provide ongoing support for deployed Appian applications, including troubleshooting and enhancements.
• Evaluate, configure, and optimize low-code platform capabilities.
• Assess platform feasibility and recommend build versus configure approaches.
• Define and enforce platform standards, naming conventions, and best practices.
• Stay current on Appian releases, features, and community best practices.
• Manage platform licensing, user provisioning, and access controls.
• Document platform architecture, integration patterns, and deployment procedures.
• Analyze and map data flows across Appian, Salesforce, and third-party vendors.
• Define data models, schemas, and entity relationships.
• Perform data profiling, cleansing, and quality assessments.
• Design and document ETL and data integration processes.
• Collaborate on data enrichment pipelines and lead scoring models.
• Translate data into actionable insights and recommendations.
• Conduct root cause analysis on data discrepancies and system issues.
• Support API integration design with payload documentation and mappings.
• Validate data migration during transitions or upgrades.
• Identify trends in operational data to drive improvements.

Experience Requirements:

• 3+ years as a Technical Business Analyst or similar role.
• 2+ years hands-on with Appian, including process modeling, records, reports, and integrations.
• Strong understanding of BPM and workflow automation.
• Experience writing user stories, functional requirements, and acceptance criteria.
• Proficiency in requirements gathering techniques.
• Experience with data modeling, data mapping, and ETL concepts.
• Ability to analyze large data sets and produce recommendations.
• Familiarity with Agile and Scrum.
• Proficiency with JIRA, Confluence, Visio, or similar tools.
• Preferred:
  Appian Certified Business Analyst or Associate Developer.
• Preferred:
  Experience with Salesforce integrations and CRM platforms.
• Preferred:
  Familiarity with data warehousing and cloud data platforms.
• Preferred:
  Experience with API integrations, REST/SOAP, and data enrichment workflows.
• Preferred:
  Familiarity with UX/UI principles and wire framing tools such as Figma or Sketch.
• Preferred:
  Background in sales operations, marketing automation, or demand generation.
• Preferred:
  Experience with SSO, identity management, and enterprise security concepts.
• Soft skills:
  
  Analytical problem solving, priority management, attention to detail, self-starter, effective presenter and facilitator.

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