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Systems Operations Engineer
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-20
Listing for:
Judge Group, Inc.
Full Time, Part Time, Per diem
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Application Production Support Analyst, AI Platform
We are not accepting C2C or 1099 arrangements.
Location: Charlotte, NC or Irving, TX (Hybrid)
Charlotte Office: 1525 W. WT Harris Blvd.
Irving Office: 401 W. Colinas Blvd.
Work Schedule: Hybrid, 3 days per week in office
About the Role
We are seeking an experienced Application Production Support Analyst to support a portfolio of AI-powered applications and platform solutions. In this role, you will help ensure the reliability, availability, and performance of critical business applications by providing production support, incident management, deployment validation, and operational excellence.
You will partner closely with product owners, engineering teams, and business stakeholders to troubleshoot issues, optimize platform performance, and support emerging AI technologies. This position is ideal for someone who enjoys solving complex technical problems, working in fast-paced environments, and continuously learning new technologies.
This is a production and platform support role, not a software development position.
What You'll Do
- Provide Level 2 production support for AI-driven applications, micro front-end applications, and platform solutions.
- Monitor application health, system performance, and operational metrics to ensure platform stability and availability.
- Investigate, troubleshoot, and resolve application incidents, production issues, and technical failures.
- Analyze failed requests and complex system behaviors to identify root causes and coordinate resolution efforts.
- Support application deployments, release activities, and post-production validation processes.
- Execute and optimize SQL queries to support production issue investigation and data analysis.
- Partner with cross-functional teams to improve operational processes, system reliability, and support effectiveness.
- Assist with the onboarding and support of emerging AI technologies and business applications.
- Participate in after-hours support rotations and critical incident response activities as needed.
- Document troubleshooting procedures, support workflows, and operational best practices.
- Bachelor's degree or equivalent practical experience.
- 5+ years of experience in application production support, platform support, application operations, or a related technical support role.
- 5+ years of experience writing and analyzing complex SQL queries.
- Experience supporting enterprise applications in production or business-as-usual (BAU) environments.
- Experience troubleshooting complex technical issues and driving incident resolution.
- Experience supporting software deployments, releases, and post-implementation validation activities.
- Strong analytical, problem-solving, and root-cause analysis skills.
- Ability to quickly learn new technologies, platforms, and business processes.
- Excellent communication and stakeholder management skills.
- Experience supporting AI-driven applications, automation platforms, or emerging technologies.
- Experience with MongoDB in a production support environment.
- Experience with Salesforce administration, production support, or operational support.
- Experience with Tachyon or comparable enterprise search technologies.
- Experience supporting knowledge management, search, or document-processing platforms.
- Exposure to Amelia or similar AI and automation technologies.
- Experience with Exadata environments.
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Demonstrated ability to thrive in dynamic environments with evolving technologies and requirements.
- Hybrid work arrangement requiring three days per week in the office.
- Standard support hours are generally 11:00 AM ET to 8:00 PM ET.
- Flexibility to support occasional evening and weekend activities, approximately once per month.
- Opportunity to work with innovative AI technologies and enterprise-scale platforms.
- Duration: 24-month contract position.
- Potential opportunity for conversion to full-time employment based on business needs and performance.
The successful candidate is a hands-on production support professional who enjoys diagnosing and resolving real-world application issues. They are naturally curious, self-motivated, and comfortable navigating unfamiliar systems. Rather than focusing on software development, they bring deep operational support expertise, strong troubleshooting capabilities, and a passion for ensuring business-critical applications perform reliably at scale.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your…
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