Application Production Support Analyst - Hybrid

Genesis
10 is currently seeking an Application Production Support Analyst - Hybrid for a position with a Global Financial Institution located in Irving, TX or Charlotte, NC. This is a 24+ month contract opportunity.

We are seeking an experienced Application Production Support Analyst to support a portfolio of AI-driven applications and platform solutions. This role focuses on maintaining the stability, performance, and operational support of innovative AI products and micro front-end applications used across the organization. The ideal candidate will have a strong production support background and excellent troubleshooting skills, as this role is focused on platform support, incident resolution, and deployment support rather than software development.

Responsibilities:

• Provide Level 2 application and platform support for AI-enabled solutions and micro front-end applications
• Troubleshoot and resolve production issues, technical failures, and application-related incidents
• Support day-to-day platform operations, ensuring application stability and availability
• Participate in deployments, releases, and post-implementation validation activities
• Investigate failed requests, identify root causes, and coordinate resolution efforts across support and product teams
• Work closely with product partners and stakeholders to understand operational requirements and support needs
• Monitor application health and proactively identify opportunities to improve reliability and support processes
• Support emerging and evolving AI technologies in a rapidly changing environment

Requirements:

• 5 years of Systems Engineering, Technology Architecture, or Application Production Support experience
• Experience supporting business applications in a production/BAU environment
• Experience troubleshooting complex application issues and driving them to resolution
• Experience supporting application deployments and post-release validation activities
• Strong analytical and problem-solving skills with the ability to adapt to new technologies and changing priorities
• Self-starter with the ability to quickly learn unfamiliar applications and tools independently
• Demonstrated history of stability and longevity in previous roles

Desired skills:

• MongoDB
• Tachyon search technology or similar enterprise search platforms
• Salesforce production support and business-as-usual support experience
• Experience supporting AI-driven applications or automation platforms
• Experience supporting applications that leverage search, knowledge management, or document-processing capabilities
• Exposure to Amelia or similar automation technologies

Pay range: $51.72 - $59.72 per hour

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis
10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis
10:

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years.
• The opportunity to have a career-home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis
10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.