ServiceNow Certified Implementation Specialist
Listed on 2026-08-20
-
IT/Tech
IT Business Analyst, IT Consultant, IT Project Manager, Systems Analyst
Service Now Certified Implementation Specialist – Employee Center
Large Healthcare organization is seeking a Service Now Certified Implementation Specialist – Employee Center to support the design, configuration, implementation, and optimization of Service Now Employee Center solutions. This role will work closely with business stakeholders, IT, and technical teams to deliver intuitive employee experiences through Service Now's Employee Center platform. The ideal candidate has hands-on experience implementing Service Now Employee Center, strong knowledge of Service Now IT Service Management, and the ability to translate business needs into scalable platform solutions.
This is a 3 – 6 month contract role, pay based on experience. Located in Southwest Charlotte and is a full onsite position
Key Responsibilities- Lead or support the implementation of Service Now Employee Center.
- Configure portals, topics, taxonomy, content, widgets, branding, and employee-facing experiences.
- Partner with IT, and business stakeholders to gather requirements and define solution designs.
- Support integrations between Employee Center and Service Now modules such as ITSM, Knowledge Management, Case Management, and Service Catalog.
- Create and maintain knowledge articles, catalog items, record producers, workflows, and service definitions.
- Ensure solutions follow Service Now best practices, platform governance, and security standards.
- Participate in testing, defect resolution, deployment planning, and post-go-live support.
- Provide recommendations for improving employee self-service, search, navigation, and overall user experience.
- Document configurations, technical decisions, and implementation processes.
- Active Service Now Certified Implementation Specialist – Employee Center certification.
- Hands-on experience implementing Service Now Employee Center or Employee Center Pro.
- Strong understanding of Service Now platform capabilities, including portals, service catalog, knowledge management, workflows, and integrations.
- Experience with ITSM, or Enterprise Service Management processes.
- Ability to gather requirements and translate them into functional and technical solutions.
- Strong communication, problem-solving, and stakeholder management skills.
- Experience working in Agile or project-based delivery environments.
- Good communication skills
- Service Now Certified System Administrator certification.
- Experience with UI Builder, Service Portal, Virtual Agent, Now Mobile, or AI Search.
- Knowledge of JavaScript, Flow Designer, Integration Hub, and Service Now scripting.
- Experience supporting enterprise-level Service Now implementations.
- Consulting or client-facing implementation experience.
Key Skills / Words: (at least
6)
Service Now UI Builder ITSM Enterprise Service Management JavaScript IT Flow Designer
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).