Desktop Technician

our client is currently seeking a qualified desktop technician to join their team onsite in charlotte, nc and provide end-user support. This tech will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. They will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the it support center.

Desktop support provides break fix, fault diagnosis and resolution. Providing fault analysis to various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1 to 2 years of experience in windows desktop support.

• provide first/second level contact and problem resolution for customer issues
• work with third party vendors to remediate complex av issues as needed
• provide timely communication on issue status and resolution
• maintain ticket updates for all reported incidents
• install, upgrade, support and troubleshoot xp, windows 7, windows 8.1, windows 10 and microsoft office 2010, cisco jabber, another authorized desktop application
• should have basic knowledge of mac operating system, to support apple pc users
• install, upgrade, support and troubleshoot for printers, computer hardware
• perform general preventative maintenance tasks on computers, laptops, printers
• perform remedial repairs on desktops, laptops, printers and any other authorized peripheral equipment
• use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• broad experience of it with basic understanding of networks, servers, audio/visual, smart devices and telecoms
• this position requires the ability to work in a project-based environment requiring flexibility and teamwork
• performs other duties as assigned
• mentor and assist technicians in their work and provide support in resolving tickets

• bachelor’s degree or equivalent in computer science or related field
• comptia a+, microsoft certified professional (mcp)
• minimum of 1+ years of it experience
• knowledge of windows 7-10, microsoft active directory, utilization of gpos, ms office 365, pc hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems
• experience with mobile device management including ios and android devices, enterprise encryption solutions, windows pc/laptop management via active directory
• proven analytical, troubleshooting and problem solving skills
• proven ability to multi-task, effectively determine priorities, and meet sla's
• excellent communication, relationship-building, and internal customer service skills
• adaptable and flexible in a fast-changing industry and work environment
• willing to work off-hours and weekends when required for projects or emergency support

the rate for this position is between $26.25- $35.00per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• medical insurance
• dental insurance
• vision insurance
• life insurance
• ad&d insurance
• disability plans
• employee assistance program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• fsa/hsa pre-tax benefits

w2 only, no corp to corp.

compucomstaffing™, a division of compucom® systems, inc., is an equal opportunity employer. We provide it staffing services and solutions to fortune 1000 companies as well as small and medium business. For more information, visit

candidates must be authorized to work in the united states without the need for current or future employer sponsorship.

to the extent required by applicable law, the company maintains a smoke-free workplace.

please review the…