Business Applications Analyst Senior (Legal Operations

Business Applications Analyst Senior

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are currently seeking an experienced Business Applications Analyst Senior for our Charlotte, NC location.

As a dedicated Business Applications Analyst Senior, you provide complex analytical, business, and technical support related to strategic business functions, process, and applications/IT platforms. Leads and participates in efforts supporting business analysis and decision-making processes including creating, implementing and maintaining application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in either Charlotte, NC or San Antonio, TX.

Relocation assistance is not available for this position.

What You'll Do:

• Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities.
• Maintains advanced understanding of business processes, applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions.
• Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed.
• Researches complex business issues requiring advanced knowledge of business principles and theories.
• Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.
• Leads and participates in the design and administration of standards and policies regarding application/IT platform and end user customer documentation.
• Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.
• Provides work direction and coaching to team members and may provide input on performance and development plans.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
• Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
• Advanced knowledge of Microsoft Office tools.
• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
• Successful completion of an analyst assessment may be required.
• Experience developing and managing solutions within low-code/no-code environments.
• Strong hands-on experience in SQL or any other programming language.

What Sets You Apart:

• Experience in…