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Help Desk Manager: Lead IT Support & Service Excellence
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-22
Listing for:
Choate Construction Company
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Choate Construction Company in Charlotte, NC seeks a Help Desk Manager with 5+ years of IT support leadership to guide a team serving ~600 employees. You will drive service excellence, oversee ticket quality, escalation handling, and daily operations while partnering with the IT Director to shape processes and staffing.
You will mentor staff, develop training resources, manage onboarding/offboarding provisioning, and contribute to ongoing process improvements to deliver outstanding end-user
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