Assoc Computer Operator

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.

We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

BE PART OF THE CONNECTION

As a Associate Computer Operator on the IT Shared Services team, you’ll be responsible for participating in the support of the Data Processing environments by observing data processing flows and monitoring key applications for processing deviations or anomalies in their process deliverables. Relays reported issues through automated ticketing tools and methods to the appropriate support entities.

WHAT OUR ASSOCIATE COMPUTER OPERATORS ENJOY MOST

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Follow all established processes and procedures of Computer Operations and Support Desk environments.
• Work collaboratively with immediate teammates and under guidance of the supervisory and management staff.
• Work towards earning the trust and confidence of management to independently follow processes and procedures as a key success measure.
• Build an understanding of the purpose, significance and nuances of the applications and services hosted in the Data Centers and supported by Enterprise Operations Center.
• Provide input to Operations and Support Desk policies and ensure that all documentation requirements of shift events are met.
• Communicate the status of systems and events during shift in a turnover scenario.
• May be responsible for providing shift statistics to include success/failure ratios, issue descriptions, and resolutions.
• Assist the Support Desk by covering telephone and e-mail duties.
• Assist in maintaining process and procedural documents in support of the Computer Operations Environment.
• Fulfills other duties as assigned by management.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Computer Operations experience
  • Experience working in a multifunctional, team-oriented and collaborative environment
• Education:
  • High School Diploma or GED
• Skills:
  • Effective customer service orientation.
• Abilities:
  • Ability to read, write, speak and understand English.
  • Ability to build proficiency in all current command level interfaces with hosted Operating Systems for AS/400 and in Open Systems comprised of Windows and UNIX Operating Systems.
  • Ability to communicate information effectively in both written and oral form.
  • Ability to effectively prioritize and execute multiple tasks in a fast-paced, high-pressure environment.
  • Demonstrated ability to manage own time in unsupervised situations.
  • Ability to present support information, processes and procedures and instruction in user-friendly language.
  • Ability to absorb and retain information quickly.
  • Ability to work a variety of shifts.
• Travel Ability:
  • Office Environment
  • Work Hours:
    
    12 hour shift, 3 day/4 day work weeks possible nights and/or weekends.
  • Expected to work overtime as part of their normal shift coverage and while covering open slots on various shifts due to illness, vacation or personal time as well as working some holidays.
• Schedule:
  • Full time Nights
  • Every other Wednesday including Thursday-Saturday (7pm to 7am EST)
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days).
• Physical Requirement:
  • Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals and tape transport containers.

Preferred Qualifications

• Experience working with open systems environment utilizing an enterprise scheduling package such as…