Inside Systems Engineer

Location:

Charlotte, North Carolina, United States

Be one of the bold — engineer advanced networks with us! Ruckus Networks is looking to add a Systems Engineer for our Inside Sales Organization in the Greater Charlotte, NC area. For the hard‑working people in the world’s most demanding industries, “good enough” networking isn’t good enough. They need networks that meet their organization’s exacting needs. RUCKUS® builds and delivers purpose‑driven networks that perform in the tough environments of the industries we serve.

Together with our trusted go‑to‑market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens, and employees who are counting on them. If you’re passionate about sales and building positive relationships, this is the role for you! Come connect your future.

Reporting to our Director, Systems Engineering, this role will be focused on End‑Customer communities in an Inside Sales organization working as a team, supporting Inside Sales Account Managers (ISAMs) to design and sell Ruckus networking solutions. Primary responsibilities will focus on Ruckus Product Solutions sales and partner development/enablement for Ruckus channel partners as well as customer opportunities.

This includes performing technical demos, proof of concept trials, technical training, providing the best quality design input and review, solution‑focused selling and positioning to all levels of decision‑makers, and delivering presentations for customers, partners, prospects, and events. A successful candidate in this position will be a proficient self‑starter, with strong technical skills, industry knowledge, and advanced interpersonal skills with a history or experience as a customer‑facing Systems Engineer.

More specifically this includes:

• Pre‑sales engineering design, Bill of Material creation, sales opportunity engagement, and technical training individually or in larger group settings, using multimedia or other related web technology as a delivery platform.
• Develop a strong understanding of our Ruckus Networks wireless, wired, and software products.
• Act as a technical advisor to End Customers and be able to differentiate and strongly position RUCKUS products.
• Assist the ISAM in driving revenue and selling solutions to obtain quota goals.

• Undergraduate or graduate degree (BS/BA minimum) in Electrical, Computer, or Networking Engineering;
  Computer Programming;
  Information Technology;
  Management Information Systems;
  Computer Science;
  Mathematics.
• One or more years of proven experience working with IP/Wireless technologies.

• A good understanding of the concepts around pre‑sales engineering and sales processes.
• Exceptional interpersonal skills, both written and oral, on technical solutions to a variety of audiences that may include a manager or director‑level decision‑makers.
• Basic understanding of business drivers and how to map these to a custom solution.
• Basic knowledge of SE technical skills; specifically, 802.11 a/g/n/ac/ax, wireless design and assessment, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, configuration, troubleshooting, Layer 4‑7 application services, security authentication methods, and products, RADIUS, AD, Virtualization environments/deployments, VM installations (any of VMWare, KVM, Hyper‑V, GCE, Azure, AWS), etc.
• Basic working knowledge of the following areas of specialization: VLAN;
  Security;
  VoIP;
  QoS wired/wireless; BYOD/MDM; PTP;
  Mesh;
  Wireless Controller Architectures;
  Wi‑Fi protocols and transmission, RF engineering, Indoor, and Outdoor wireless deployments;
  Packet Capture/Analysis Tools; WLAN Security in the areas of Authentication, Encryption, RADIUS/AAA, EAP/PSK, and Active Directory.
• A solid understanding of RUCKUS wireless and wired portfolio and related technologies would be a huge plus.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.