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IT Help Desk Coordinator Tier 1 Support
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-23
Listing for:
Charlotte-Mecklenburg Schools
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Charlotte-Mecklenburg Schools seeks a Help Desk Coordinator to provide first-level technical support for desktops, laptops, servers, operating systems, applications, wireless data, remote access, and voice equipment. Under general supervision, you will log incidents and perform initial troubleshooting, escalating as needed to resolve issues across district systems.
You will handle helpdesk tickets, respond to end-user inquiries via submittals, email, and phone, and guide users to available FAQs
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