Technical Support Analyst

Let's begin! Technical Support Analyst (14967)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills and Competencies

• Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration.
• Hands‑on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment.
• Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting.
• Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms.
• Experience supporting live production events, including managing audio, video, and camera systems.
• Knowledge of digital audio mixers and Dante audio.
• Knowledge of Vmix, Black Magic Studio Cameras and switchers.
• Strong problem‑solving and analytical skills, with a proactive approach to identifying and resolving issues.
• Ability to track, report and collaborate on any technical issues or concerns
• Ability to prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents.

Skills and Competencies

• Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration.
• Hands‑on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment.
• Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting.
• Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms.
• Experience supporting live production events, including managing audio, video, and camera systems.
• Knowledge of digital audio mixers and Dante audio.
• Knowledge of Vmix, Black Magic Studio Cameras and switchers.
• Strong problem‑solving and analytical skills, with a proactive approach to identifying and resolving issues.
• Ability to track, report and collaborate on any technical issues or concerns
• Ability to prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents.

Education

• A Bachelor’s degree with 5 years of experience in Audio Visual Support or a related discipline.

Responsibilities The (UCC) Support role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core skills and competencies, the role also involves the following:

• Equipment Moves and Physical Setups for Events:
  The role has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction.
• Pre Event:
  Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance.
• Event Support:
  The team will assist in the planning, coordination, and execution of various events. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing…