Service Desk Analyst

Service Desk Analyst

Charlotte, NC, United States

This is an in-office role, with in-office presence required Monday-Friday every week. The candidate must be in Charlotte NC, or have plans to relocate. Candidates outside will not be considered.

As a Service Desk Analyst, you'll be the front line of support for our O365/Azure environment and the first point of contact for employees across Lending Tree. This role is the front door to our Infrastructure & Operations organization—no prior cloud administration experience required, just strong troubleshooting instincts and a genuine desire to learn. High performers are developed into Senior Service Desk Analyst and, based on demonstrated interest and skill, given the opportunity to move into other technical tracks across the organization.

• Partner across Lending Tree to identify, evaluate, and resolve issues within our O365/Azure environment.
• Function as a technical first point of contact for the ITOps org and the greater business on software, hardware and general troubleshooting.
• Create/maintain internal technical documentation and contribute to the team knowledge base.
• Maintain, develop and enforce request handling and escalation policies and procedures.
• Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Help develop and evolve processes to improve the effectiveness of internal systems and workflows through internal collaboration within the team.
• Assist with employee onboarding, offboarding, hardware procurement, & replacement.
• Work on a cross functional team and, when applicable, shadow and learn from the Cloud Admins, Cloud Engineers, Dev Ops engineers, etc. We prioritize career growth, collaboration, and high-quality work on our teams!

• 0-2 years of experience in Information Technology (help desk, campus IT, internship, or equivalent coursework/training welcome).
• Basic familiarity with O365 and a willingness to learn Azure/Entra administration on the job—we'll train you on our tools and environment.
• Must demonstrate proficiency in troubleshooting hardware & software issues (Windows 11, O365 apps, etc.)
• Demonstrated technical capability and aptitude in how you approach your work.
• Exceptional analytical ability, communication, documentation, and the ability to work effectively with employees.
• Willingness to learn new things, take on a challenge and not be afraid of making mistakes.
• Have effective communication skills that suit a hybrid environment (active listening, asking questions, open to collaboration, managing up, etc.)

• A Bachelor's degree relating to Technology
• Experience in low level scripting & automation with frameworks/languages such as Power Shell, Microsoft Flow, Power Apps, Python.
• Experience procuring, configuring, and managing hardware in an enterprise environment.
• Experience working in a SOX compliant environment.
• Experience working with O365 Endpoint Manager & Security Center.
• Certifications for Windows, Azure (AZ-900), ITIL Foundation, CompTIA A+/Security+, or anything applicable to the role—or willingness to pursue them within your first year.

Lending Tree is a Marketplace, built to save you money-we don't make loans, we find them. In Fact, we've been finding the best loans for Americans for more than 20 years. Our marketplace is the largest in the country, and it's filled with lenders you know and trust.

The pay range for this position is $65,000-$80,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Incentive Compensation:
Variable compensation, annual bonus

Benefits:
Medical, dental, vision insurance and 401(k) matching

• We are a publicly traded company (TREE)
• We have welcomed several other companies into the Lending Tree family to augment our efforts at helping borrowers make their most sensible financial choices.
• We have built the Lending Tree app and My Lending Tree dashboard to give consumers tools to manage and monitor their financial health.

We are a fast-paced company with an entrepreneurial outlook. We strive to be…