IT Manager

ABOUT THE ROLE

Power Probe is a growing company seeking an experienced IT Systems & Infrastructure Manager to own the full technology environment across the organization. This is a highly visible role where you will make technology decisions, own vendor relationships, manage the IT budget, and shape how technology supports a growing business.

If you are an experienced IT professional who operates independently, brings sound judgment to competing priorities, and takes pride in running a tight, secure, well-documented environment — this role was built for you.

• Provide day-to-day IT helpdesk support for all employees across hardware, software, connectivity, and access issues
• Administer email accounts, user access, and permissions across Microsoft 365 and business applications
• Support SaaS and BPM workflow platforms and other business tools
• Set up workstations and IT access for new employees, support printers, office equipment, and IT inventory
• Execute employee offboarding procedures — revoking system access, recovering devices, and deactivating accounts across all platforms

• Maintain wired and wireless networks; ensure strong Wi-Fi coverage throughout the facility
• Manage VPN access, endpoint security, and antivirus/EDR solutions
• Administer firewall configuration and enforce cybersecurity best practices (Fortinet)
• Manage server infrastructure including Synology NAS — configuration, monitoring, and access control
• Coordinate with ISP and network vendors on connectivity and service changes

• Manage and monitor company backup systems; ensure all critical data and systems are backed up on schedule
• Conduct regular recovery tests to validate backup integrity and document results
• Maintain a written disaster recovery plan; review and update it at least annually
• Coordinate with the SAP Business Systems team to ensure ERP data is fully included in backup and recovery scope

• Deploy and manage endpoint protection (EDR/antivirus) across all company devices
• Manage patch and vulnerability remediation across operating systems and applications
• Administer email security tools including spam filtering and phishing protection
• Serve as the internal point of contact for the MDR/SOC vendor — reviewing alerts, coordinating incident response, and ensuring service levels are met
• Manage all third-party cybersecurity vendor relationships; hold partners accountable to agreed SLAs
• Enforce access control policies including least-privilege principles and multi-factor authentication (MFA)
• Drive employee security awareness — communicate emerging threats, reinforce safe practices, and coordinate training
• Assist with customer security questionnaires and internal compliance documentation

• Manage building access control systems including key fob/card readers and door entry configuration
• Administer security camera and surveillance systems, coordinate with vendors on maintenance and upgrades
• Maintain and install conference room AV equipment: displays, video conferencing systems (Zoom Rooms, Teams), and peripherals
• Manage company TVs, digital signage, and other facility-facing technology
• Configure, maintain, and support the VoIP phone system and company mobile devices
• Coordinate with alarm system vendors on configuration, monitoring, and maintenance

• Own the IT budget — track spend, manage vendor contracts and renewals, and make purchasing recommendations
• Evaluate, select, and manage IT vendors and service providers; negotiate contracts and hold partners accountable
• Document all systems, procedures, and IT processes; maintain an accurate IT asset inventory
• Participate in leadership discussions on technology planning and support strategic decisions as the company grows

• 5+ years of experience in IT support, systems administration, or a similar hands-on IT role
• Strong knowledge of Windows 10/11 and Active Directory; macOS familiarity preferred
• Experience with Microsoft 365 administration across all platforms
• Working knowledge of server fundamentals;
  Synology NAS…