Control Room Engineer

Location:

Charlotte, NC (Hybrid)

• Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.
• Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.
• Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.
• Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.
• Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.
• Follow defined standard operating procedures, escalation matrices, and incident management processes.
• Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.
• Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.
• Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.