Workforce Management Systems Administrator UKG and Time & Attendance Job Charlotte area,North Carolina USA,IT/Tech

Position: Workforce Management Systems Administrator with UKG and Time & Attendance

Administer and maintain the Workforce Management (WFM) system, including schedules, work rules, pay codes, accruals, and labor categories.
Perform system audits and ongoing data validation to ensure accuracy, rule compliance, and data integrity.
Support system upgrades, releases, and regression testing in partnership with HRIS.
Monitor daily timekeeping activity and investigate and resolve exceptions, missed punches, pay rule errors, and scheduling issues.
Partner with Payroll to support accurate and timely pay processing, period close activities, and payroll deadlines.
Serve as a primary support contact for WFM inquiries, troubleshooting issues and escalating system defects as needed.
Support ticket intake, prioritization, resolution tracking, and documentation of recurring issues and root cause analysis.
Maintain SOPs, job aids, and configuration documentation to ensure consistent application of workforce policies and system rules.
Ensure timekeeping and scheduling practices comply with labor laws, company policies, and union agreements, and support workforce audits.
Train managers and employees on WFM system usage, support new site launches and conversions, and provide guidance on schedules, time entry, and approvals.
Perform other duties as assigned.
Associate's degree in Business, Human Resources, Information Systems, or related field OR five (5) years' equivalent experience;
Bachelor's degree preferred.
Four (4) years of experience administering Workforce Management or time and attendance systems.
Experience in multi-site and hourly workforce environments preferred.
Experience supporting payroll and HRIS system integrations preferred.

Required Certifications, Licenses, and Registrations

None

Knowledge, Skills, and Abilities

Strong attention to detail and process orientation.
Strong communication and customer support skills.
Knowledge of WFM and time & attendance systems, including configuration and support.
Ability to configure, maintain, and support WFM systems.
Ability to identify and resolve timekeeping and payroll-related issues.
Ability to use ticketing systems (e.g., Cherwell, Service Now) to track and resolve requests preferred.
Understanding federal and state labor laws, including FLSA, preferred

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