Level 3 IT Project Engineer

Level 3 IT Project Engineer

The Senior IT Project Engineer is a senior-level technical resource responsible for designing, implementing, and supporting complex IT projects for clients. This role requires deep expertise across infrastructure, networking, cloud services, and security. It is a hands-on, client-facing position that demands a high degree of technical proficiency, professionalism, and clear communication.

Project Design & Planning

• Review project scopes and participate in technical pre-sales discussions.
• Provide input on timelines, hardware/software requirements, and implementation strategy.
• Design infrastructure and network solutions that align with client needs and industry best practices.

Project Implementation

• Execute IT projects including but not limited to:
• Microsoft 365 and Azure migrations
• SharePoint setup and data migrations
• Server and network infrastructure deployments
• Firewall and VPN installations
• Backup, disaster recovery, and security solution rollouts
• Ensure smooth handoff to service desk and proactive teams post-implementation.
• Adhere to established change control and documentation procedures.

Client Communication

• Act as a technical resource during project kickoff and update meetings.
• Provide consistent status updates and coordinate with project management and client stakeholders.
• Deliver end-user training or documentation as needed.

Documentation & Handover

• Maintain comprehensive project documentation in IT Glue and Connect Wise (or equivalent systems).
• Ensure all configurations, credentials, and diagrams are properly recorded.
• Conduct internal handoffs to service teams with complete project knowledge transfer.

Key Performance Indicators (KPIs)

• Project CSAT
• Projects Completed as Budgeted
• Projects Completed as Scheduled