Site Reliability Engineer

THIS

JOB DESCRIPTION WAS CREATED BY AI, REVIEW BEFORE POSTING Position:
Infrastructure Engineer 3 - Contingent

Location:

Charlotte, North Carolina Duration:
Contract Job  Job Overview:
In this contingent resource assignment, you will play a key role in supporting Small Business Lending and Deposit platforms, including digital banking applications used across the branch network. The team is currently modernizing applications and migrating workloads to the Open Shift Container Platform (OCP) while improving production stability, observability, automation, and monitoring capabilities. You will bring strong Site Reliability Engineering (SRE) and production support experience while driving modernization and continuous improvement initiatives.

Responsibilities:
Consult on or participate in moderately complex initiatives and deliverables within Infrastructure Engineering. Contribute to large-scale planning related to Infrastructure Engineering deliverables. Review and analyze moderately complex Infrastructure Engineering challenges requiring in-depth evaluation of variable factors. Collaborate with client personnel in Infrastructure Engineering to meet deliverables while adhering to policies, procedures, and compliance requirements. Participate in daily stand-ups focused on production health and support activities.

Investigate and resolve incidents, alerts, and support tickets. Assist with production deployments and infrastructure changes. Improve monitoring and observability capabilities by building dashboards and alerting solutions. Develop automation to reduce manual support efforts. Support onboarding of applications migrating to OCP. Drive continuous improvement in platform reliability and operational efficiency.

Qualifications:

4+ years of Technology Infrastructure Engineering and Solutions experience or equivalent demonstrated through work, consulting, training, military experience, or education. 5+ years of experience in software engineering, platform engineering, application support, or site reliability engineering. Experience supporting enterprise applications in complex production environments. Hands-on experience supporting Salesforce platforms, including application troubleshooting, deployment support, integrations, workflows, APIs, and platform operations.

Experience with Salesforce architecture, security model, release management processes, and integration patterns. Experience leading incident resolution, root cause analysis, and problem management activities.

Experience with monitoring, observability, logging, and application performance management solutions such as Grafana, Splunk, App Dynamics, and Thousand Eyes. Experience developing software automation and scripting solutions using technologies such as Python, Unix/Linux, Shell Scripting, Java, JavaScript, or similar languages. Experience supporting CI/CD pipelines, deployment automation, and Dev Ops practices. Strong understanding of Incident, Problem, and Change management processes. Salesforce Administrator certification or equivalent experience is a plus.

Top Skills to Target:
Site Reliability Engineering (SRE):
Monitoring & observability, alerting strategies, dashboard creation, incident response. Infrastructure & Platform Engineering:
Production deployments, Open Shift Container Platform (OCP), containerization technologies. Scripting:
Python, Unix/Linux, Shell Scripting. Monitoring & Observability Tools:
Grafana, Splunk, App Dynamics, Thousand Eyes. Infrastructure as Code / Automation:
Terraform, Ansible. Nice-to-Have

Skills:

Business Applications:
Salesforce, nCino. AI & Emerging Technologies:
Experience using Microsoft Copilot or other AI tools, AI-driven monitoring or observability initiatives, AI applications related to non-functional requirements, monitoring, security, or vulnerability management. Industry

Experience:

Financial Services and large enterprise environments preferred. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit  At PTR Global, we understand the importance of your privacy and security.

We NEVER ASK job applicants to:
Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $55- $62 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills,…