Technology Resilience & ServiceNow BCM Analyst - Hybrid

Genesis
10 is currently seeking a Technology Resilience & Service Now BCM Analyst - Hybrid position with a Major Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity. Rate range $40-50/hr W2. The role will support the organization's Technology Resilience and Business Continuity Management programs, with a particular focus on Service Now reporting, dashboards, and the Service Now Business Continuity Management (BCM) module.

The ideal candidate will combine strong technology resilience/business continuity knowledge with hands-on Service Now experience and the ability to translate program requirements into effective dashboards, reporting, and process improvements. Responsibilities Support the Technology Resilience and Business Continuity Management programs across a large financial institution. Develop, maintain, and enhance Service Now dashboards and reports used to monitor technology resilience and BCM activities.

Work within the Service Now BCM module to support business continuity, resilience, risk, and recovery-related processes. Partner with infrastructure, cloud, application, database, cybersecurity, and platform teams to gather and validate resilience-related information. Analyze Service Now data and develop dashboards that provide meaningful visibility into program status, risks, remediation activities, testing, and compliance. Translate business and resilience requirements into Service Now reporting and dashboard solutions.

Identify data-quality issues and work with technology teams to improve the accuracy and completeness of Service Now records. Support reporting and metrics for senior management and program stakeholders. Participate in technology resilience assessments, recovery planning, testing, and remediation activities. Help identify technology vulnerabilities, resiliency gaps, and areas requiring remediation. Track action items and remediation activities through completion and provide regular status reporting.

Support documentation of resilience processes, procedures, controls, and related governance activities. Collaborate with stakeholders to improve processes and automate manual reporting where possible. Analyze complex technical information and communicate findings clearly to both technical and non-technical audiences.

Required Qualifications 5+ years of experience in technology resilience, business continuity, IT risk, technology governance, or a related discipline. Hands-on experience with Service Now, including creating or maintaining dashboards, reports, and metrics.

Experience with the Service Now Business Continuity Management (BCM) module or closely related Service Now resilience/risk functionality. Strong understanding of technology resilience and business continuity concepts, including recovery planning, resilience assessments, testing, remediation, and risk management. Experience working with multiple technology organizations such as infrastructure, cloud, applications, databases, cybersecurity, and platforms. Strong analytical and problem-solving skills with the ability to identify trends, gaps, and risks from large amounts of data.

Ability to translate business requirements into practical reporting, dashboard, and process solutions. Strong communication and stakeholder-management skills. Experience creating executive-level reporting and presenting complex information in a concise manner. Strong documentation and organizational skills.

Preferred Qualifications Experience supporting Technology Resilience or Business Continuity programs within a large financial institution.

Experience with Service Now configuration, reporting, Performance Analytics, or data visualization.

Experience with Service Now BCM, Risk, GRC, or Integrated Risk Management (IRM) modules. Experience working with Service Now data models and integrating data from multiple technology systems. Knowledge of regulatory requirements and controls related to operational resilience, business continuity, or technology risk.

Experience with process improvement and automation. Experience developing KPIs, KRIs, scorecards, and executive dashboards. Familiarity with…