Production Support​/Application Support Engineer

Job Title:

Production Support / Application Support Engineer

Location:

Charlotte, NC

Duration:
Contract - 16 months

Pay Range: $65.05/hr (W2)

Job

About BCforward:

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

• Own problem and incident management, including creation and management of tickets and communications with development and business stakeholders.
• Lead triage and bridge calls, document actions and outcomes, and drive timely resolution of production issues.
• Manage release and deployment activities and ensure operational readiness for new and existing applications.
• Monitor application health and performance using tools such as Splunk, Datadog, New Relic, App Dynamics, Introscope, or Dynatrace.
• Analyze service metrics and reporting to identify vulnerabilities and opportunities for continuous improvement.
• Develop and enhance administrative, operational, and technical policies and procedures aligned to best practices.
• Perform troubleshooting, root cause analysis, and remediation using advanced querying and programming skills.
• Support capacity and availability management to maintain reliable services.
• Consult with end users to determine optimal configurations of equipment and applications.
• Provide coaching and mentoring to peers and act as an escalation point for moderately complex issues.

• 5+ years in Java development or production support, performance testing, or a related technical environment.
• 5+ years of experience working in a Linux environment.
• Hands-on experience with monitoring and observability tools such as Splunk, Datadog, or New Relic.
• Experience with one or more APM solutions:
  App Dynamics, Introscope, or Dynatrace.
• Scripting proficiency in Bash and/or Power Shell.
• Proven debugging and troubleshooting skills with ability to analyze logs, metrics, and traces.
• Strong organization, documentation, and communication skills; able to run triage meetings and produce clear notes.
• Ability to multitask and adapt to a dynamic production support environment, including after-hours and weekend support as needed.

• Experience with performance engineering analysis using Dynatrace.
• Background in change and configuration management, production governance, and service analytics.

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.