M365 Communication Systems Engineer

M365 Engineer (Communications)

We are seeking a highly skilled and self-driven Microsoft 365 Communication Systems Engineer to join our Corporate Platform Engineering team. This role emphasizes Exchange administration (on-prem and cloud), Microsoft Teams management, and M365 governance, with strong knowledge of Purview retention policies and Defender for Cloud. The ideal candidate will be a well-rounded M365/Entra/Azure engineer who can troubleshoot complex issues, drive adoption of integrated SaaS solutions (e.g., Jira, Service Now in Teams), and maintain a secure, compliant environment.

Exchange Administration

• Manage and maintain Exchange Online and on-prem Exchange environments, including mail flow, hybrid configurations, and security hardening.
• Implement and maintain Exchange Online Protection (EOP) and Microsoft Defender for Office 365 policies, including anti-spam, anti-phishing, Safe Links, and Safe Attachments.
• Troubleshoot mail delivery, transport rules, and compliance issues.
• Manage mail routing, transport rules, connectors, accepted domains, DKIM, DMARC, SPF, and hybrid mail flow configurations.
• Administer shared mailboxes, resource mailboxes, distribution groups, Microsoft 365 Groups, and mail-enabled security groups.
• Perform advanced troubleshooting of mail flow, hybrid connectivity, directory synchronization, transport services, message trace analysis, and client connectivity issues.

Microsoft Teams Management

• Configure and maintain Teams governance, policies, lifecycle management, external access, guest access, and collaboration settings.
• Drive adoption of Teams integrations with SaaS platforms like Jira and Service Now.
• Support Teams Phone, Auto Attendants, and Call Queues where applicable.
• Support Teams Rooms and meeting experience enhancements.

Compliance & Security

• Partner with Information Security teams to support Microsoft Purview retention, compliance, and information governance initiatives across Exchange Online, Teams, and SharePoint Online.
• Provide technical guidance, troubleshooting, and platform expertise related to retention policies, compliance configurations, data lifecycle management, and Microsoft 365 workloads.
• Collaborate with cybersecurity teams on Microsoft 365 security initiatives, providing expertise on Exchange Online, Teams, Entra , and related collaboration technologies.
• Assist with Entra  as needed, including enterprise application integration, SaaS application authentication, Single Sign-On (SSO), and Conditional Access policy support.

Core Infrastructure Skills

• Perform basic engineering tasks:
  Active Directory, Group Policy, schema updates, and certificate renewals.
• Utilize monitoring tools for proactive issue detection and resolution.
• Automate tasks using Power Shell for M365 and Azure environments.

Operational Requirements

• Execute after-hours changes as needed under strict Change Management processes.
• Document configurations, troubleshooting steps, and knowledge transfer materials.
• Collaborate across teams to efficiently identify issues, resolve problems, and continuously improve platform stability and user experience.

• Deep expertise in Exchange Online and on-prem Exchange administration.
• Experience troubleshooting mail flow, hybrid Exchange environments, transport services, connectors, and message delivery issues.
• Strong knowledge of Microsoft Teams governance, lifecycle management, and SaaS integrations (e.g., Jira, Service Now).
• Experience supporting and troubleshooting Microsoft Purview compliance, retention, and information governance solutions.
• Familiarity with Exchange Online Protection (EOP), Microsoft Defender for Office 365, and email security best practices.
• Working knowledge of Microsoft Entra , Single Sign-On (SSO), Conditional Access, and hybrid identity solutions including Microsoft Entra Connect.
• Proficiency in Power Shell scripting for automation and troubleshooting.
• Solid understanding of Active Directory, Group Policy, DNS, certificate management, and hybrid identity architectures.
• Experience with network and server administration fundamentals.
• Knowledge of general disaster recovery validation methods and willingness to assist in testing efforts.
• Comfortable working within a strict, heavily vetted Change Management process.
• Ability to support security, audit, and risk control requirements within a regulated environment, with familiarity in common industry security frameworks.
• Strong documentation skills for platform configurations and user instructions.
• Excellent troubleshooting skills and ability to take ownership of tasks from start to finish.
• Exceptional communication and problem-solving skills; able to clearly articulate initiatives and solutions.
• Highly organized with strong attention to detail.
• Self-driven, proactive, and capable of adapting quickly to changing business and technology requirements.

• Hybrid
  
  Schedule:
  
  3 days onsite (Charlotte NC preferred, occasional asks to report to Winston-Salem NC as needed);…