More jobs:
IT Desktop Support
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-09-04
Listing for:
Gaylor Electric, Inc.
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Posted Wednesday, July 1, 2026 at 4:00 AM
SCOPE OF WORKThe IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment.
POSITION REQUIREMENTS- Possesses an outgoing, amiable personality, and desire to help others
- Effective communication skills, both verbal and written
- Knowledgeable in the Windows desktop environment
- Maintains confidentiality of all Company information
- Excellent time management skills and ability to multitask
- Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required.
- Maintains appropriate records, files, and documentation
- Responds to support requests and takes necessary steps to resolve problems
- Documents support issues and solutions
- Remote problem-solving through use of remote connection tools
- Diagnoses Windows and PC hardware and Software issues
- Laptop, tablet, cell phone configurations and deployments
- Basic troubleshooting of LAN and connectivity issues
- Performs data migrations and assists in data restorations on local devices
- CompTIA A+ preferred; may be obtained within first year of employment
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