Site Reliability Engineer; SRE

Job#: 3047310

Site Reliability Engineer (SRE)

Charlotte, North Carolina (Onsite)

18 months

We are seeking a Site Reliability Engineer (SRE) to support Small Business Lending and Deposit platforms. This role focuses on production engineering, site reliability, application support, and platform modernization. The successful candidate will support critical digital banking and lending applications while helping to modernise environments migrating to Open Shift Container Platform (OCP), enhancing platform reliability and operational efficiency.

• Participate in daily stand-ups focused on production health and support activities.
• Investigate and resolve incidents, alerts, and support tickets related to production systems.
• Assist with production deployments and infrastructure changes.
• Improve monitoring and observability capabilities by building dashboards and alerting solutions.
• Develop automation to reduce manual support efforts using Python, Unix/Linux, and Shell Scripting.
• Support the onboarding of applications migrating to Open Shift Container Platform (OCP).
• Drive continuous improvement in platform reliability and operational efficiency.
• Support Salesforce-based applications, including troubleshooting issues, integrations, and configurations.
• Participate in incident management, problem management, and root cause analysis processes.

Experience:

4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

• Site Reliability Engineering (SRE):
  Monitoring, observability, alerting strategies, dashboard creation, and incident response.
• Infrastructure & Platform Engineering:
  Production deployments, Open Shift Container Platform (OCP), and containerization technologies.
• Scripting:
  Python, Unix/Linux, Shell Scripting.
• Monitoring & Observability Tools:
  Experience with tools such as Grafana, Splunk, App Dynamics, or Thousand Eyes.
• Automation:
  Experience with Infrastructure as Code tools like Terraform or Ansible.

• Experience with Salesforce platform support and administration.
• Knowledge of nCino.
• Experience using AI tools such as Microsoft Copilot or implementing AI-driven monitoring.
• Experience in the Financial Services industry or other large enterprise environments.

We are looking for a candidate who demonstrates strong initiative, ownership, and a desire to influence and improve processes. The ideal individual will bring fresh ideas, modern technical skills, and the ability to learn quickly. Strong collaboration, communication, and a team-oriented mindset are essential for this role, as is the ability to identify opportunities and execute with minimal direction.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand…