MSP Systems Engineer

# MSP Systems Engineer Engineering
· Charlotte, NC
· Full-time on-site
· Market rate Apply for this role ↓AMP Dynamic is an AI-native holding company that builds and acquires software businesses solving real-world problems. AMP IT is our managed IT services business. We keep companies running by managing their systems, securing their networks, and solving their technology problems fast.

The MSP Systems Engineer is the technical backbone of our team. You own the escalations the help desk can't, design and implement client infrastructure, and keep dozens of businesses secure and running. This is a senior, hands-on role for someone who has done real MSP work. It is based on-site at our Charlotte, NC office.### What you'll do
* Own Level 2 and Level 3 escalations across a portfolio of clients
* Design, implement, and maintain client infrastructure: servers, networks, identity, and cloud
* Administer Microsoft 365 and Azure / Entra, Google Workspace, and core business systems
* Manage and tune our MSP stack:
Ninja One for RMM, Huntress for security, and Iru for Apple device management
* Lead client onboarding, infrastructure projects, and migrations
* Own backup, disaster recovery, and security hardening across clients
* Document thoroughly and mentor Level 1 technicians
* Work AI-native: use AI tools to diagnose, script, and resolve faster, while owning every change you push### Who you are
* You've done real MSP or IT systems engineering work and can walk into a messy environment and fix it
* You're strong across Microsoft 365, Azure / Entra, networking, and endpoint management
* You've embraced AI tools but you're not dependent on them. You understand the systems and can verify the work yourself
* You're calm under pressure and great with clients
* You document well and raise the bar for the whole team### Who this role is not forWe like to be upfront about fit, because we're looking for a specific kind of person.
* This is not an entry-level role. If you're just starting out or don't yet have real experience, this particular role isn't the right fit
* It's not for someone who needs constant hand-holding or rigid structure. You should be able to take an ambiguous problem and figure it out quickly
* It's not for someone who leans on AI to do the thinking for them and ships work they can't explain or stand behind
* It's not for someone who feels they're done learning. We want people with real experience who still push to get better every day### Benefits and work environment

We believe great work happens when talented people are trusted, supported, and given the right tools to perform at a high level. We value autonomy, ownership, and thoughtful execution.
* ** 41 days of paid time off per year
** across vacation, holidays, and personal time, and we encourage the team to fully disconnect and recharge
* ** Flexible start times
** and a focus on results and accountability over rigid structure
* ** Best-in-class equipment and tools:
** modern hardware, premium software, and whatever you need to perform at a high level
* ** An AI-native workplace
** that actively encourages modern AI tools to amplify troubleshooting, scripting, and execution. The goal is to equip talented people, not replace them## What we're looking for
* 3+ years in an MSP or IT systems engineering role. This is
** not
* * an entry-level role
* Deep hands-on experience with Microsoft 365 and Azure / Entra
* Strong networking on Ubiquiti (Uni Fi) gear: firewalls, VLANs, VPN, DNS, switching, and Wi-Fi
* Experience with RMM, security / EDR, and MDM tooling (Ninja One, Huntress, and Iru, or equivalents)
* Windows Server, Active Directory, and virtualization experience
* Backup and disaster recovery (BCDR) experience
* ** AI-native:
** you use modern AI tools to script, troubleshoot, and document faster, and you know their limits
* Excellent communication and client-facing skills
* Microsoft, CompTIA Network+, or Security+ certifications are a plus
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