Digital & IT Intern, Analyst, ServiceNow - Summer
Job in
Charlotte, Mecklenburg County, North Carolina, 28202, USA
Listed on 2026-09-05
Listing for:
Corning
Full Time, Seasonal/Temporary, Apprenticeship/Internship
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
IT Business Analyst, Data Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Digital & IT Intern, Analyst, Service Now - Summer 2027
Intern will support Service Now platform transformation initiatives within Technology Operations, gaining hands-on exposure to service catalog, workflow documentation, testing, reporting, process improvement, and AI-enabled service experiences under team guidance.
Program Perks
- Competitive salaries
- Assistance with housing and travel
- Meaningful project and final project presentation
- Social and networking opportunities
- Weekly tech talks
- Community involvement
Key Responsibilities
- Support Service Now work streams through documentation, testing, reporting, configuration support, and process improvement.
- Assist with service catalog, employee experience, catalog item review, and intake form documentation.
- Create and maintain process maps, requirements summaries, job aids, test scripts, notes, and SOP drafts.
- Participate in UAT support, workflow checks, defect tracking, and follow-up activities.
- Help maintain dashboards and reporting for request trends, backlog, testing progress, usage, and performance.
- Assist with virtual agent testing, intelligent routing validation, intent taxonomy review, and knowledge support improvements.
- Collaborate with platform, product, development, process, and business stakeholders.
- Prepare stakeholder materials and a final summary of work completed, value delivered, lessons learned, and recommendations.
Requirements
- Currently pursuing a degree in IT, Computer Science, Information Systems, Data Science, Engineering, Business Analytics, or related field.
- Strong analytical, problem-solving, communication, and attention-to-detail skills.
- Willingness to learn new technologies, business processes, and enterprise platform concepts.
- Collaborative, organized, dependable, self-motivated, and open to feedback.
- Must be available for 10 weeks during Summer 2027 (May-August 2027) with a graduation date of December 2027 or later.
- Be interested in working for Corning, Inc after graduation, if presented with a full-time job opportunity.
- Be willing to work at the posted job location
Preferred Qualifications
- Coursework or project experience in business analysis, process improvement, software development, analytics, or related areas.
- Familiarity with Service Now, workflow platforms, ITSM, service catalog, or enterprise request management is a plus.
- Interest or exposure in testing, requirements documentation, reporting, dashboards, data analysis, or process mapping.
- Interest in employee experience, automation, AI-enabled service delivery, digital transformation, and continuous improvement.
What You'll Gain
- Hands-on Digital & IT experience supporting Service Now transformation.
- Exposure to enterprise technology, business processes, and cross-functional collaboration.
- Professional development, networking, and experience communicating project outcomes.
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